V MR HEALTH ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (vmrhealth.shop) or place an order with us.
By using our service, you agree to the collection and use of information in accordance with this policy. This policy applies to all customers and visitors of V MR HEALTH.
When you place an order, we collect the following information voluntarily provided by you:
We do not collect payment card information, bank details, or any sensitive financial data through our website. Payments made via UPI are processed through the respective UPI apps (Google Pay, PhonePe, etc.) which have their own privacy policies.
Our ordering system uses WhatsApp (operated by Meta Platforms, Inc.) to process your orders. When you click "Place Order on WhatsApp", your order summary and delivery details are sent directly to our business WhatsApp number (8008804486).
The information you provide is used exclusively for:
We do not sell, trade, or rent your personal information to any third party for commercial purposes.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, please be aware:
Our website may contain links to third-party services such as Google Maps (for location) and WhatsApp. V MR HEALTH is not responsible for the privacy practices of these external services. We encourage you to review their respective privacy policies.
You have the right to:
To exercise any of these rights, please contact us directly on WhatsApp at 8008804486.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the revised policy.
At V MR HEALTH, we prepare every order fresh and with care. Because our food is prepared to order, our ability to process refunds is limited. This policy outlines exactly when and how refunds are issued, so there are no surprises.
We are committed to resolving any legitimate quality concerns fairly and promptly.
| Situation | Eligible for Refund? | Notes |
|---|---|---|
| Order cancelled within 10 minutes of placement (before preparation) | Yes — Full Refund | Message us on WhatsApp immediately |
| Order cancelled after food preparation has begun | No | Food cannot be restocked once prepared |
| Wrong item delivered | Yes — Replacement or Refund | Report with photo proof within 30 minutes of delivery |
| Food quality issue (foreign objects, spoilage) | Yes — Full Refund | Report with photo proof within 30 minutes of delivery |
| Taste preference / personal dislike | No | Subjective preference is not a refund basis |
| Delivery delayed (within 45 minutes of ETA) | No | Reasonable delays do not qualify |
| Customer unavailable for delivery (no-show) | No | Two contact attempts will be made |
| Order not delivered due to incorrect address | No | Customer is responsible for accuracy of address |
| V MR HEALTH unable to fulfil order (our end) | Yes — Full Refund | We will inform you proactively |
To raise a refund or replacement request, please follow these steps:
Approved refunds will be processed as follows:
We do not issue refunds via cheque, bank transfer, or any method other than the original payment method or cash equivalent.
The following situations are strictly non-refundable regardless of any other consideration:
If you are unsatisfied with our refund decision, you may escalate your concern by contacting us at contact@vmrhealth.shop or calling 8008804486. We will review escalated disputes within 48 hours and provide a final resolution.
All disputes will be governed by the laws of India, with jurisdiction in Anantapuramu, Andhra Pradesh courts.
Send us a WhatsApp message with your order details and photo — we'll sort it out.
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